Frequently Asked Questions

We appreciate that every body is different, so choosing the correct size can often be difficult. We fit true to size to most contemporary UK and European womenswear brands, such as Reiss, Jigsaw, Hobbs, Sandro and more. For US size conversion, follow our table to fit most closely with US contemporary brands such as Theory, DVF or Club Monaco. Our sizing table is available here.

Our signature technical fabrics have a robust amount of stretch, allowing superior fit for a diverse range of body shapes. However, if you would like further advice on fit, please email us at experience@daiwear.com – our experts are here to help! 

If you are based in London, you can also visit us at the Dai Studio for a one-on-one appointment with our Stylist-in-Residence.

If your measurements are placing you in the middle of our size chart, we recommend opting a size up due to the unique stretch components that our garments feature. 

We welcome you to send your measurements to experience@daiwear.com so our expert Stylist can recommend your best size! 

As an independent brand which produces limited runs, we are currently not able to offer petite sizes on all styles due to the factory requirements for such orders. 

In addition, we have a number of petite-friendly styles and loyal petite clients. For example:

- Our Flare Game, Cream of the Crop and Coolotte trousers suit a variety of heights and, as they are cropped, require no alteration or hemming.

- Our best-selling Power Move, High Power Move and Linear Trousers trousers are cut with a tapered, straight fit and without a knee-defined point. This cut, combined with the stretch fabric which adapts to your leg shape, means they can be hemmed without affecting the fit. Our clients also find that the structured fabric enables the hem to be folded upwards with no visible bulk - and it stays folded all day long!

If you would like further advice on fit and suitable styles, please email us at experience@daiwear.com – our expert Stylists are happy to help! If you are based in London, or just passing through, you can also visit us at the Dai Studio for a one-on-one appointment with our Stylist-in-Residence.

In general, our styles are well-loved by tall customers. Our founder, Joanna is 5’8, and personally tests all Dai pieces to guarantee they work for taller women.

Many of our styles also incorporate intelligent features, designed with the taller woman in mind. For example:

- Our Fundamental Dress and Kick-Off Skirt feature a stepped hem which is longer in the back to ensure you stay covered at all times

- Our full length trousers (Power Move, Straight Up, Make Strides, Collateral) have a hem turn up of 4cm, which can easily be taken down to give a longer inseam (for context, we have had customers above 6ft tall buy our trousers and, once the hem has been taken down, found them to be a great length).

We also expect to expand our size range for taller customers in the near future, so please watch this space and ensure you're subscribed to the newsletter for all updates! 

If you would like further advice on fit and appropriate styles, please email us at experience@daiwear.com. If you are based in London, or passing through, you can also visit us at the Dai Studio for a one-on-one appointment with our Stylist-in-Residence.

We really value the incredible support we have received from women across the world, and are committed to providing Dai for the many diverse shapes and sizes you encompass.

As an independent brand which produces limited runs, we are currently not able to offer the full range of sizes we would like due to the factory requirements for such orders. However, we are planning to expand our size range in the near future, so please watch this space and ensure you are subscribed to the newsletter for all updates! 

We also welcome any feedback and suggestions, so please get in touch at experience@daiwear.com.

Following a successful launch of our Dai Performance Space pop-up series in New York and London, we are working hard to bring Dai to your city, so you can discover our innovative fabrics, try on our silhouettes and find your perfect fit. If you would like to request your city please email us at experience@daiwear.com

If you are based in London, or passing through, you can also visit us at the Dai Studio for a one-on-one appointment with our Stylist-in-Residence.

We stand in solidarity with the global crisis, and we take health and safety seriously at Dai for everyone, including our fulfilment team and delivery couriers. We are adhering to government guidelines, and you can still order anything on daiwear.com for delivery within 1 - 3 business days or gift yourself or a Dai'namic friend an eGift Card during this time.

Returns will be processed once a week at this time until the UK Government indicates it is safe for our full distribution team to return to work, however we have extended the returns timeframe to 100 days for orders placed after 1st of March 2020. We recognise that this is an unprecedented and unique situation and appreciate your flexibility and support as we continue to monitor closely with everyone's safety and well-being in mind. Our channels are always open so if think we can be doing anything more or got something on your mind, we're here and listening.

We are proud to partner with international express courier DHL Express on all our shipments. As a part of our commitment to sustainability, we elect the DHL GoGreen Climate Neutral service for every shipment which means that Dai makes a corresponding contribution to a climate protection project (neutralising shipment carbon emissions) for every parcel delivered. We also offer free returns via Royal Mail for our UK customers.

Read more about Dai’s packaging and shipping commitment here.

EXPRESS NEXT DAY DELIVERY 
We offer a flat rate of £5 for next day DHL Express shipping in the UK* for all purchases placed by 12pm GMT Monday through Friday and excluding weekends and bank holidays.

From time to time, we offer free next day DHL Express shipping in the UK. Please sign up to our mailing list to be the first to know when we have complimentary shipping promotions.
* Royal Mail Signed For First Class will be used for Remote Areas within the UK

COMPLIMENTARY RETURNS
We offer free returns within the UK. All purchases may be returned within 28 days of the signature of receipt. Items must be unworn, unwashed, undamaged with all original tags attached.

You can choose to return your item via DHL, or via Royal Mail with the included returns labels. 

RETURNING WITH YOUR DHL LABEL

Option A – Book a Collection 

You can book a DHL collection for pick-up here. Enter your return shipment label 10-digit waybill number located under the barcode of your printed returns label that starts 'WAYBILL XX XXXX XXXX'.(Please enter the number without any spaces.) Review your details and select a convenient day and time.

Option B – Call DHL to Arrange a Booking

Call DHL Customer Service on 0844 248 0844 and quote your 10-digit waybill number located under the barcode of your printed returns label that starts 'WAYBILL XX XXXX XXXX'.

Option C – DHL Service Point

You can drop off at a DHL Service Point near you. Click here to find the nearest DHL Service Point.

Once your return has arrived, please allow 5-7 business days for your refund to be processed. Refunds are returned to the original payment method used at the time of purchase.

RETURNING WITH YOUR ROYAL MAIL LABEL

Option A - Book a Collection

You can book a Royal Mail collection here. Enter your tracking number or postage ID as directed and review your details to book a convenient date and time. 

Option B - Drop off at your closest Royal Mail Branch

You can drop off your return to a Royal Mail Branch near you. Click here to find your nearest branch. 

Once your return has arrived, please allow 5-7 business days for your refund to be processed. Refunds are returned to the original payment method used at the time of purchase. If you ship via another courier service, please keep your proof of receipt for your records, and we recommend using a trackable service. 

If you ship via another courier service, please keep your proof of receipt for your records, and we recommend using a trackable service. 

We are able to offer exchanges of the same item in a new size, or a different item of the same value (£) only in the UK. For anything outside of this, we will invoice or refund you for the price difference, or alternatively refund the monetary value onto a gift card to submit a new order. Exchanges are subject to stock availability and we cannot hold items in advance. We offer free shipping on the first exchange. 

EXCHANGING WITH YOUR DHL LABEL

Option A – Book a Collection 

You can book a DHL collection for pick-up here. Enter your return shipment label 10-digit waybill number located under the barcode of your printed returns label that starts 'WAYBILL XX XXXX XXXX'.(Please enter the number without any spaces.) Review your details and select a convenient day and time.

Option B – Call DHL to Arrange a Booking

Call DHL Customer Service on 0844 248 0844 and quote your 10-digit waybill number located under the barcode of your printed returns label that starts 'WAYBILL XX XXXX XXXX'.

Option C – DHL Service Point

You can drop off at a DHL Service Point near you. Click here to find the nearest DHL Service Point.

Once your return has arrived, please allow 5-7 business days for your refund to be processed. Refunds are returned to the original payment method used at the time of purchase.

EXCHANGING WITH YOUR ROYAL MAIL LABEL

Option A - Book a Collection

You can book a Royal Mail collection here. Enter your tracking number or postage ID as directed and review your details to book a convenient date and time. 

Option B - Drop off at your closest Royal Mail Branch

You can drop off your return to a Royal Mail Branch near you. Click here to find your nearest branch. 

Once your return has arrived, please allow 5-7 business days for your refund to be processed. Refunds are returned to the original payment method used at the time of purchase. 

If you ship via another courier service, please keep your proof of receipt for your records, and we recommend using a trackable service. 

All purchases must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached. 

Masks will be shipped between the indicated date range on the product page at the time of ordering. We are unable to offer returns or exchanges on face masks due to health and hygiene reasons, all sales are final. Shipping rates will be calculated at the checkout depending on the amount of masks purchased. 

UK: £2.50 - £4.50, Royal Mail 2nd Class (3 working days)

We stand in solidarity with the global crisis, and we take health and safety seriously at Dai for everyone, including our fulfilment team and delivery couriers. We are adhering to government guidelines, and you can still order anything on daiwear.com for delivery within 3 - 7 business days or gift yourself or a Dai'namic friend an eGift Card during this time.

Returns will be processed once a week at this time until the UK Government indicates it is safe for our full distribution team to return to work, however we have extended the returns timeframe to 100 days for orders placed after 1st of March 2020. We recognise that this is an unprecedented and unique situation and appreciate your flexibility and support as we continue to monitor closely with everyone's safety and well-being in mind. Our channels are always open so if think we can be doing anything more or got something on your mind, we're here and listening.

We are proud to partner with international express courier DHL Express on all our shipments. As a part of our commitment to sustainability, we elect the DHL GoGreen Climate Neutral service for every shipment which means that Dai makes a corresponding contribution to a climate protection project (neutralising shipment carbon emissions) for every parcel delivered.

Read more about Dai’s packaging and shipping commitment here.

TRACKED & SIGNED DELIVERY 

We offer free US shipping on total order value above $250 on DHL Express shipping with an estimated delivery of 1-3 working days. 

For total order value below $250, shipping rates are as follows:

New York, NY (zip codes 10001-11697): flat rate of $15

Rest of US: flat rate of $20

Outside of the EU, any applicable import customs duty and taxes will be billed to the customer.

All purchases may be returned within 28 days of the signature of receipt. The items must be unworn, unwashed, and undamaged.

For returns outside of the UK, we are not able to provide complimentary return shipping if your entire order is returned and your refund amount will reflect the deducted return shipping cost of $20. If you are keeping at least one item from your order, return shipping of the other items is complimentary.

Please email experience@daiwear.com to receive your return label and instructions.

Once your return has arrived, please allow 5-7 working days for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

We are unable to offer automatic exchanges, so instead please initiate the returns process by emailing us at experience@daiwear.com and we will offer free shipping on the first delivery of the exchanged item(s) back to you and store credit to ensure you receive the correct item and size. Please note that we are unable to cover further exchanges shipping costs after the first complimentary exchange shipping.

On all exchanges, the original item must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

Masks will be shipped between the indicated date range on the product page at the time of ordering. We are unable to offer returns or exchanges on face masks due to health and hygiene reasons, all sales are final. Shipping rates will be calculated at the checkout depending on the amount of masks purchased. 

US: £10.00, Royal Mail International (7-10 working days)

We stand in solidarity with the global crisis, and we take health and safety seriously at Dai for everyone, including our fulfilment team and delivery couriers. We are adhering to government guidelines, and you can still order anything on daiwear.com for delivery within 3 - 7 business days or gift yourself or a Dai'namic friend an eGift Card during this time.

Returns will be processed once a week at this time until the UK Government indicates it is safe for our full distribution team to return to work, however we have extended the returns timeframe to 100 days for orders placed after 1st of March 2020. We recognise that this is an unprecedented and unique situation and appreciate your flexibility and support as we continue to monitor closely with everyone's safety and well-being in mind. Our channels are always open so if think we can be doing anything more or got something on your mind, we're here and listening.

We are proud to partner with international express courier DHL Express on all our shipments. As a part of our commitment to sustainability, we elect the DHL GoGreen Climate Neutral service for every shipment which means that Dai makes a corresponding contribution to a climate protection project (neutralising shipment carbon emissions) for every parcel delivered.

Read more about Dai’s packaging and shipping commitment here.

TRACKED & SIGNED DELIVERY

CHANNEL ISLANDS: DHL Express shipping with an estimated delivery of 1-2 working days at a flat fee of £10

EUROPE (EU): DHL Economy Select shipping with an estimated delivery of 2-3 working days at a flat fee of €12 to the following countries: Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Italy, Portugal, Spain, Austria, Czech Republic, Denmark, Finland, Greece, Hungary, Lithuania, Poland, Sweden, and Slovenia

EUROPE (NON-EU): DHL Economy Select shipping with an estimated delivery of 2-4 working days at a flat fee of £20 to the following countries: Switzerland, Norway 

REST OF WORLD FOR £20: DHL Express shipping with an estimated delivery of 2-5 working days at a flat fee of £20 to the following countries: Australia, New Zealand, Canada, Hong Kong, Singapore, Japan 

REST OF WORLD FOR £25: DHL Express shipping with an estimated delivery of 2-5 working days at a flat fee of £25 to the following countries: India, Israel, Malaysia, Taiwan, United Arab Emirates, Cayman Islands, Puerto Rico

Outside of the EU, any applicable import customs duty and taxes will be billed to the customer.

Not seeing your country? Email us at experience@daiwear.com.

EASY RETURNS

All purchases may be returned within 14 days of the signature of receipt. The items must be unworn, unwashed, and undamaged. For returns, we are not able to provide complimentary shipping. The return shipping cost is equal to the outbound shipping cost for your country as per the shipping costs above and will be deducted from your total refund amount.

Please email wegotyou@daiwear.com to receive your return label and instructions.

Once your return has arrived, please allow 5-7 working days for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

We are unable to offer automatic exchanges, so instead, please initiate the returns process by emailing us at wegotyou@daiwear.com, and we will offer free shipping on the first delivery of the exchanged item(s) back to you and store credit to ensure you receive the correct item and size. We are unable cover further exchanges shipping costs after the first complimentary exchange shipping.

On all exchanges, the item(s) must be returned within 14 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

Masks will be shipped between the indicated date range on the product page at the time of ordering. We are unable to offer returns or exchanges on face masks due to health and hygiene reasons, all sales are final. Shipping rates will be calculated at the checkout depending on the amount of masks purchased. 

EU: £2.50 - £7.50, Royal Mail International (3-7 working days)

Norway & Switzerland: £5.00, Royal Mail International (3-7 working days)

Rest of world: £10.00, Royal Mail International (7-10 working days)

As our products are made with innovative fabrics and construction techniques which require specialist expertise, we make our pieces to order in limited runs. This unfortunately means that we regularly sell out of our most popular pieces.

If an item is due to be restocked within 1-2 months, it is made available for preorder on the product page. To reserve the item for you, we charge your card upfront to avoid any future interruptions related to card expiration or replacement. Your item will ship within a few days of the restock date indicated on the individual product page.

If the option to preorder is not available for the item you want, you can sign up to the waiting list on the product page to receive email updates when restocked.

Our preorder products are made in limited quantities and are made to order. To reserve the item for you, we charge your card upfront to avoid any future interruptions related to card expiration or replacement. Your item will ship within a few days of the date indicated on the individual product page.

If you experience any issues with your order please contact experience@daiwear.com with your order number and a description of the issue. We’ll be sure to look after you.

We get it, you're busy and don't have time to be dry cleaning or hand washing every piece you own. That's why we designed high performing clothing for women like you, that are effortless to care for. 

Always check the label first and only clean as needed. 75% of the energy consumption in clothes happens during the use phase. Use an eco-friendly or plant based detergent and always scan the label first to ensure it's good for you and the environment. Not only will you save resources, but your clothes will look newer for longer. 

Wait until you have a full load and wash your Dai pieces on a delicate machine wash, at or below 30° with similar colours. The majority of electricity used while washing clothing is from heating the water temperature, by washing at 30°, you are saving 40% more energy than if you were to wash at 40°. 

Lay flat to dry, and iron on a cool heat if needed. 

Think green before you clean. Please dry clean only as needed, 75% of the energy consumption in the life of clothes happens during the use phase. 

The majority of dry cleaners use a harmful chemical called Perc. The negative side effects of Perc have been documented, going back decades and it's not just nasty for the environment, but also for your health. 

When dry cleaning, opt for a non-toxic and environmentally safe alternative by visiting your local green or eco dry cleaner. Be sure to ask if they use Perc, D-5 cleaners or hydrocarbons in order to avoid toxic chemicals. 

Not only will you save resources, your clothes will look newer for longer. 

We have created high performing pieces that are effortless to care for, therefore none of the Dai collection requires hand washing. However, we've got you - keep reading if you don't have access to a washing machine or an eco friendly dry cleaner. Please note we do not recommend hand washing silk. 

Always check the label first and only clean as needed. 75% of the energy consumption in clothes happens during the use phase. 

Fill a clean sink or bucket with cold water. Add a tablespoon of eco-friendly or plant based detergent and always scan the label first to ensure it's good for you and the environment. Not only will you save resources, but your clothes will look newer for longer. 

Spot clean your garment and swirl around the water for a few minutes. Drain the bucket/sink and refill with clean cold water and repeat the swirl step. To avoid distorting the shape of your garment, please do not wring or twist your garment. Place on a clean towel and gently press to remove excess water. Lay flat to dry out of direct sunlight. 

Your Dai pieces are made from high performing, technical fabrics including bonded fabrics. 

Tumble drying reverses bonding by reheating the glue and therefore causing seams to break. Your Dai pieces are designed to be wardrobe staples to wear time and time again, so please make sure you always lay your garments flat to dry so they can live a long happy life in your wardrobe.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk. Read more here.

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Dai and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Read more here. 

To use Pay later or Pay in 3 you must be at least 18. Whilst this option is widely promoted, Pay later and Pay in 3 are subject to your financial circumstances. When choosing Pay later or Pay in 3, our assessment will not affect your credit rating.