We are able to offer exchanges of the same item in a new size, or a different item of the same value (£) only in the UK. For anything outside of this, we will invoice or refund you for the price difference, or alternatively refund the monetary value onto a gift card to submit a new order. Exchanges are subject to stock availability and we cannot hold items in advance. We offer free shipping on the first exchange.
EXCHANGING WITH YOUR DHL LABEL
Option A – Book a Collection
You can book a DHL collection for pick-up here. Enter your return shipment label 10-digit waybill number located under the barcode of your printed returns label that starts 'WAYBILL XX XXXX XXXX'.(Please enter the number without any spaces.) Review your details and select a convenient day and time.
Option B – Call DHL to Arrange a Booking
Call DHL Customer Service on 0844 248 0844 and quote your 10-digit waybill number located under the barcode of your printed returns label that starts 'WAYBILL XX XXXX XXXX'.
Option C – DHL Service Point
You can drop off at a DHL Service Point near you. Click here to find the nearest DHL Service Point.
Once your return has arrived, please allow 5-7 business days for your refund to be processed. Refunds are returned to the original payment method used at the time of purchase.
EXCHANGING WITH YOUR ROYAL MAIL LABEL
Option A - Book a Collection
You can book a Royal Mail collection here. Enter your tracking number or postage ID as directed and review your details to book a convenient date and time.
Option B - Drop off at your closest Royal Mail Branch
You can drop off your return to a Royal Mail Branch near you. Click here to find your nearest branch.
Once your return has arrived, please allow 5-7 business days for your refund to be processed. Refunds are returned to the original payment method used at the time of purchase.
If you ship via another courier service, please keep your proof of receipt for your records, and we recommend using a trackable service.
All purchases must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.