EXPRESS SHIPPING GLOBALLY. FREE UK RETURNS.

Shipping & Returns

PREORDERS

Our preorder products are made in limited quantities and are made to order. To reserve the item for you, we charge your card upfront to avoid any future interruptions related to card expiration or replacement. Your item will ship within a few days of the date indicated on the individual product page.

 

DHL EXPRESS

We are proud to partner with international express courier DHL Express on all our shipments. As a part of our commitment to sustainability, we elect the DHL GoGreen Climate Neutral service for every shipment, meaning that Dai makes a corresponding contribution to a climate protection project, thus neutralizing shipment carbon emissions, for every parcel delivered. Read more about Dai’s packaging and shipping commitment here.

DHL-logo-Dai

 

UK

EXPRESS NEXT DAY DELIVERY
We offer a flat rate of £5 for next day DHL Express shipping in the UK* for all purchases placed by 12pm GMT Monday through Friday, and excluding weekends and bank holidays. From time to time, we offer free next day DHL Express shipping in the UK. Please sign up for our mailing list to be the first to know when we have complimentary shipping promotions.
* A flat rate of £20 will be applied for Remote Areas within the UK

EASY RETURNS

We offer complimentary returns within the UK. All purchases may be returned within 28 days of the signature of receipt. Items must be unworn, unwashed, and undamaged with all original tags attached.

Please email wegotyou@daiwear.com to activate the return label included in your delivery. Once your return has arrived, please allow 7-10 business days for your refund to be processed.

Refunds are made to the credit card used for the original purchase and PayPal.

EXCHANGES

We are unable to offer automatic exchanges, so instead, we provide a combination of free shipping, free returns, and store credit to make sure you receive the correct item and size.

Please email wegotyou@daiwear.com to activate the return label included in your delivery. Once your return has arrived, we will issue you store credit so you can order the correct item and size.

All purchases must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

 

US

TRACKED & SIGNED DELIVERY
We offer DHL Express shipping with an estimated delivery of 1-3 working days.
New York, NY (zip codes 10001-11697): flat rate of $12
Rest of US: flat rate of $20

RETURNS

All purchases may be returned within 28 days of the signature of receipt. The items must be unworn, unwashed, and undamaged. For returns outside of the UK, we are not able to provide complimentary return shipping.

HOW TO RETURN

Please email wegotyou@daiwear.com to notify us of your return. Pack your return securely with the original packaging if possible, and please include your original packing slip. Clearly mark the return packages ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to customs duties and taxes once they reach the UK. Note: All return items must be unworn, unwashed, and undamaged.

COURIER
Use the courier service of your choice to return your item(s) to the following address:

Dai Studios
Unit 504, E1 Studios
7 Whitechapel Road, Shadwell
London E1 1DU

We recommend you obtain a trackable service and insurance for the value of the goods if needed. Please ensure you obtain a proof of postage for your own records.

Return parcels may take several weeks to be delivered to us. Once your return has arrived, please allow 5-7 working days for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

If you have any questions, reach out to us at wegotyou@daiwear.com.

EXCHANGES
We are unable to offer automatic exchanges, so instead, please initiate the returns process, and we will offer free shipping on the exchanged item(s) back to you and store credit to ensure you receive the correct item and size.

On all exchanges, the return must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

 

REST OF WORLD

TRACKED & SIGNED DELIVERY
CHANNEL ISLANDS: DHL Express shipping with an estimated delivery of 1-2 working days at a flat fee of £10
EUROPE: DHL Economy Select shipping with an estimated delivery of 2-3 working days at a flat fee of €12 to the following countries: Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Italy, Portugal, Spain, Austria, Czech Republic, Denmark, Finland, Greece, Hungary, Poland, and Sweden.
SWITZERLAND: DHL Express shipping with an estimated delivery of 1-2 working days at a flat fee of £20
CANADA, AUSTRALIA, HONG KONG, SINGAPORE: DHL Express shipping with an estimated delivery of 2-5 working days at a flat fee of £20
INDIA: DHL Express shipping with an estimated delivery of 2-5 working days at a flat fee of £25

Outside of the EU, any applicable import customs and taxes will be billed to the customer.

RETURNS
Please email wegotyou@daiwear.com to notify us of your return. All purchases may be returned within 28 days of the signature of receipt. The items must be unworn, unwashed, and undamaged. For returns outside of the UK, we are not able to provide complimentary return shipping.

HOW TO RETURN
Pack your return securely with the original packaging if possible, and please include your original packing slip. For outside the EU, clearly mark the return packages ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to customs duties and taxes once they reach the UK. Note: All return items must be unworn, unwashed, and undamaged.

COURIER
Use the courier service of your choice to return your item(s) to the following address:

Dai Studios
Unit 504, E1 Studios
7 Whitechapel Road, Shadwell
London E1 1DU

We recommend you obtain a trackable service and insurance for the value of the goods if needed. Please ensure you obtain a proof of postage for your own records.

Return parcels may take several weeks to be delivered to us. Once your return has arrived, please allow 5-7 working days for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

If you have any questions, reach out to us at wegotyou@daiwear.com.

EXCHANGES
We are unable to offer automatic exchanges, so instead, please initiate the returns process, and we will offer free shipping on the exchanged item(s) back to you and store credit to ensure you receive the correct item and size.

On all exchanges, the return must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

 

What if my items arrive damaged or incorrect?
We inspect each of our products to meet the highest quality standards before shipping. If you receive a damaged or incorrect item due to a manufacturing fault, please contact wegotyou@daiwear.com with your order number and description and photos of the damaged item. We’ll be sure to look after you.

 

Pin It on Pinterest