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Array ( [country] => US [state] => ) US SHIPPING ABOVE $250. EASY RETURNS.

Shipping & Returns

PREORDERS

Our preorder products are made in limited quantities and are made to order. To reserve the item for you, we charge your card upfront to avoid any future interruptions related to card expiration or replacement. Your item will ship within a few days of the date indicated on the individual product page.

 

DHL EXPRESS

We are proud to partner with international express courier DHL Express on all our shipments. As a part of our commitment to sustainability, we elect the DHL GoGreen Climate Neutral service for every shipment, meaning that Dai makes a corresponding contribution to a climate protection project, thus neutralizing shipment carbon emissions, for every parcel delivered. Read more about Dai’s packaging and shipping commitment here.

DHL-logo-Dai

 

UK

EXPRESS NEXT DAY DELIVERY
We offer a flat rate of £5 for next day DHL Express shipping in the UK* for all purchases placed by 12pm GMT Monday through Friday, and excluding weekends and bank holidays. From time to time, we offer free next day DHL Express shipping in the UK. Please sign up for our mailing list to be the first to know when we have complimentary shipping promotions.
* Royal Mail Signed For First Class will be used for Remote Areas within the UK

EASY RETURNS

We offer complimentary returns within the UK. All purchases may be returned within 28 days of the signature of receipt. Items must be unworn, unwashed, and undamaged with all original tags attached.

Please email wegotyou@daiwear.com to activate the return label included in your delivery. Once your return has arrived, please allow 5-7 business days for your refund to be processed.

Refunds are made to the credit card used for the original purchase and PayPal.

EXCHANGES

We are unable to offer automatic exchanges, so instead, we provide a combination of free shipping, free returns, and store credit to make sure you receive the correct item and size.

Please email wegotyou@daiwear.com to activate the return label included in your delivery. Once your return has arrived, we will issue you store credit so you can order the correct item and size.

All purchases must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

 

US

TRACKED & SIGNED DELIVERY
We offer free US shipping on total order value above $250 on DHL Express shipping with an estimated delivery of 1-3 working days. For total order value below $250, shipping rates are as follows:
New York, NY (zip codes 10001-11697): flat rate of $12
Rest of US: flat rate of $20

Outside of the EU, any applicable import customs duty and taxes will be billed to the customer.

EASY RETURNS
All purchases may be returned within 28 days of the signature of receipt. The items must be unworn, unwashed, and undamaged. For returns outside of the UK, we are not able to provide complimentary return shipping, and your refund amount will reflect the deducted return shipping cost of $20.

HOW TO RETURN

Please email wegotyou@daiwear.com to notify us of your return. We will send you a DHL return label, waybill documents and your return commercial invoice documents. Print all the pages, securely attach the shipping label and remove all other labels, and hand the remaining documents to DHL.

Pack your return securely with the original packaging if possible, and please include your original packing slip. Clearly mark the return packages ‘British Return Goods’ as your returned items are not applicable to customs duties and taxes once they reach the UK. Note: All return items must be unworn, unwashed, and undamaged.

Our return address is:

Dai Studios
Unit 504, E1 Studios
7 Whitechapel Road, Shadwell
London E1 1DU

Once your return has arrived, please allow 5-7 working days for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

If you have any questions, reach out to us at wegotyou@daiwear.com.

EXCHANGES
We are unable to offer automatic exchanges, so instead, please initiate the returns process, and we will offer free shipping on the exchanged item(s) back to you and store credit to ensure you receive the correct item and size.

On all exchanges, the return must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

 

REST OF WORLD

TRACKED & SIGNED DELIVERY
CHANNEL ISLANDS: DHL Express shipping with an estimated delivery of 1-2 working days at a flat fee of £10
EUROPE: DHL Economy Select shipping with an estimated delivery of 2-3 working days at a flat fee of €12 to the following countries: Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Italy, Portugal, Spain, Austria, Czech Republic, Denmark, Finland, Greece, Hungary, Poland, and Sweden
SWITZERLAND: DHL Express shipping with an estimated delivery of 1-2 working days at a flat fee of £20
CANADA, AUSTRALIA, HONG KONG, SINGAPORE: DHL Express shipping with an estimated delivery of 2-5 working days at a flat fee of £20
INDIA, ISRAEL, UAE: DHL Express shipping with an estimated delivery of 2-5 working days at a flat fee of £25
Not seeing your country? Email us at wegotyou@daiwear.com

Outside of the EU, any applicable import customs duty and taxes will be billed to the customer.

EASY RETURNS
All purchases may be returned within 28 days of the signature of receipt. The items must be unworn, unwashed, and undamaged. For returns outside of the UK, we are not able to provide complimentary return shipping, and your refund amount will reflect the deducted return shipping cost equal to the outbound shipping cost.

HOW TO RETURN

Please email wegotyou@daiwear.com to notify us of your return. We will send you a DHL return label, waybill documents and your return commercial invoice documents. Print all the pages, securely attach the shipping label and remove all other labels, and hand the remaining documents to DHL.

Pack your return securely with the original packaging if possible, and please include your original packing slip. Clearly mark the return packages ‘British Return Goods’ as your returned items are not applicable to customs duties and taxes once they reach the UK. Note: All return items must be unworn, unwashed, and undamaged.

Our return address is:

Dai Studios
Unit 504, E1 Studios
7 Whitechapel Road, Shadwell
London E1 1DU

Once your return has arrived, please allow 5-7 working days for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

If you have any questions, reach out to us at wegotyou@daiwear.com.

EXCHANGES

We are unable to offer automatic exchanges, so instead, please initiate the returns process, and we will offer free shipping on the exchanged item(s) back to you and store credit to ensure you receive the correct item and size.

On all exchanges, the return must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

 

What if my items arrive damaged or incorrect?
We inspect each of our products to meet the highest quality standards before shipping. If you receive a damaged or incorrect item due to a manufacturing fault, please contact wegotyou@daiwear.com with your order number and description and photos of the damaged item. We’ll be sure to look after you.

 

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