SHIPPING GLOBALLY. FREE UK SHIPPING, EASY RETURNS.

Shipping & Returns

PREORDERS

Our preorder products are made in limited quantities and are made to order. To reserve the item for you, we charge your card upfront to avoid any future interruptions related to card expiration or replacement. Your item will ship within a few days of the date indicated on the individual product page, and your receipt will include a reminder of this ship date.

UK

FREE NEXT DAY DELIVERY
We offer free next day delivery in the UK for all purchases placed by 2pm Monday through Friday. Free shipping is automatically applied at checkout.

EASY RETURNS

All purchases may be returned within 28 days of the signature of receipt. Items must be unworn, unwashed, and undamaged with all original tags attached.

Please email wegotyou@daiwear.com to activate the return label included in your delivery. Once your return has arrived, please allow 7-10 business days for your refund to be processed.

Refunds are made to the credit card used for the original purchase and PayPal, and we deduct £8 to cover shipping and restocking.

EXCHANGES

We are unable to offer automatic exchanges, so instead, we provide a combination of free shipping, free returns, and store credit to make sure you receive the correct item and size.

Please email wegotyou@daiwear.com to activate the return label included in your delivery. Once your return has arrived, we will issue you store credit so you can order the correct item and size.

All purchases must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

US

TRACKED & SIGNED DELIVERY
We offer international tracked and signed shipping with estimated delivery of 7-10 days.
New York, NY (zip codes 10001-11697): flat rate of $12
Rest of US: flat rate of $20

RETURNS

All purchases may be returned within 28 days of the signature of receipt. The items must be unworn, unwashed, and undamaged. Due to the added complexity of shipping internationally, we are not able to provide complimentary return shipping.

HOW TO RETURN

Pack your return securely with the original packaging if possible, and please include your original packing slip. Note: All return items must be unworn, unwashed, and undamaged.

COURIER
Use the courier service of your choice to return your item(s) to the following address:

Dai c/o Tannery Arts
Unit 8 Rich Estate, 46 Willow Walk
Studio 12
London SE1 5SF

Please ensure you obtain a proof of postage for your own records.

Return parcels may take multiple weeks to be delivered at our warehouse. Once your return has arrived, please allow 1-2 weeks for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

If you have any questions, reach out to us at wegotyou@daiwear.com.

EXCHANGES
We are unable to offer automatic exchanges, so instead, please initiate the returns process, and we will offer free shipping on the exchange and store credit to ensure you receive the correct item and size.

On all exchanges, the return must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

REST OF WORLD

TRACKED & SIGNED DELIVERY
EUROPE: We offer international tracked and signed shipping with estimated delivery of 7-10 days at a flat fee of €15 to the following countries: Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Italy, Portugal, Spain, Austria, Czech Republic, Denmark, Finland, Greece, Poland, and Sweden.
CHANNEL ISLANDS, SWITZERLAND: flat fee of £25
REST OF WORLD: We offer international tracked and signed shipping with estimated delivery of 7-10 days at a flat fee of £25 to the following countries: Canada, Australia, Hong Kong, Singapore.

RETURNS
All purchases may be returned within 28 days of the signature of receipt. The items must be unworn, unwashed, and undamaged. Due to the added complexity of shipping internationally, we are not able to provide complimentary return shipping.

HOW TO RETURN
Pack your return securely with the original packaging if possible, and please include your original packing slip. Note: All return items must be unworn, unwashed, and undamaged.

COURIER
Use the courier service of your choice to return your item(s) to the following address:

Dai c/o Tannery Arts
Unit 8 Rich Estate, 46 Willow Walk
Studio 12
London SE1 5SF

Please ensure you obtain a proof of postage for your own records.

Return parcels may take multiple weeks to be delivered at our warehouse. Once your return has arrived, please allow 1-2 weeks for your refund to be processed. We’ll send you an email once the refund is on its way. Please note that refunds will be made to the original method of payment.

If you have any questions, reach out to us at wegotyou@daiwear.com.

EXCHANGES
We are unable to offer automatic exchanges, so instead, please initiate the returns process, and we will offer free shipping on the exchange and store credit to ensure you receive the correct item and size.

On all exchanges, the return must be returned within 28 days of the delivery date. Items must be unworn, unwashed, and undamaged with all original tags attached.

What if my items arrive damaged or incorrect?
If you receive a damaged or incorrect item, please contact wegotyou@daiwear.com with your order number and description and photos of the damaged item. We’ll be sure to look after you.

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